Skip to main content

fahdu

Get In Touch

Explore Creators
img

Account Deletion Policy

Home Account Deletion Policy

Fahdu Account Deletion Policy

Last updated: 06/04/2026

Delete Your FAHDU Account

FAHDU, operated by Ginie Digital Private Limited, gives every user and creator the right to request permanent deletion of their FAHDU account and associated personal data.

You can request deletion directly from the FAHDU app or through this webpage, even if you no longer have access to the app.

Request Account Deletion

Delete your account from the FAHDU app

Go to:

Profile → Settings → Account → Delete Account

Follow the on-screen verification and confirmation steps.

Delete your account without the app

If you no longer have the FAHDU app installed or cannot access your account, you can submit a deletion request using the form on this page.

[REQUEST ACCOUNT DELETION] (https://web.fahdu.com//)

You will be asked to provide your registered email address and, where available, your FAHDU username.

For your security, we will verify the request through your registered email address before accepting the deletion request.

You are not required to reinstall the FAHDU app to submit a deletion request.

What Happens When You Request Deletion

Once a valid account-deletion request is confirmed:

1. Your account is scheduled for deletion

Your FAHDU account will be placed into a 30-day deletion-pending period.

During this period:

  • access to the account may be suspended;
  • your public creator profile, where applicable, will no longer be publicly available;
  • new purchases or creator activity may be restricted;
  • new creator earnings may no longer be generated; and
  • the account will be scheduled for permanent deletion.

This 30-day period is provided to protect users against accidental or unauthorized deletion requests.

2. You may cancel the request during the 30-day period

During the deletion-pending period, you may restore your account using the restoration instructions provided by FAHDU, including through the secure link sent to your registered email address or another restoration method made available by FAHDU.

Once the 30-day period has ended and permanent deletion has been completed, the account generally cannot be restored.

3. Permanent deletion occurs after 30 days

At the end of the 30-day deletion-pending period, FAHDU will permanently delete or irreversibly de-identify eligible account data, except for limited information that must be retained for legal, tax, payment, fraud-prevention, safety, dispute-resolution or regulatory purposes.

Information That Will Be Deleted

Subject to the limited retention requirements described below, permanent account deletion includes deletion or irreversible de-identification of information associated with your FAHDU account, which may include:

  • account profile;
  • username association;
  • profile photograph;
  • biography;
  • authentication/account information;
  • account preferences;
  • creator public profile;
  • posts;
  • uploaded photographs and media;
  • creator content;
  • comments;
  • follows and other social connections;
  • saved account preferences;
  • eligible account activity records;
  • marketing preferences;
  • other personal information that is no longer required for a lawful purpose.

Where technically and legally appropriate, FAHDU will also request relevant service providers processing personal data on FAHDU’s behalf to delete eligible data associated with the account.

Messages and Conversations

Deletion of an account does not necessarily require deletion of another user’s own records or communications.

Where a conversation involves another FAHDU user, FAHDU may delete or de-identify the deleted user’s identity and account-linked information while retaining limited conversation information where necessary to:

  • preserve the other participant’s legitimate conversation record;
  • investigate abuse, fraud or safety matters;
  • resolve disputes;
  • comply with legal obligations; or
  • maintain payment or transaction records.

Information retained for these purposes will be limited to what is reasonably necessary.

Your FAHDU Coins or Credits

If you permanently delete your account, any unused FAHDU Coins, Credits or promotional balance associated with the account will be forfeited, except where a refund or other treatment is required under applicable law or FAHDU’s applicable Refund Policy.

Users should use any eligible balance before requesting deletion if they wish to avoid forfeiture.

Once permanent deletion has been completed, deleted Coins/Credits cannot normally be recovered.

Subscriptions and Previously Purchased Access

Deleting your FAHDU account will result in loss of access to content and services associated with that account, including where applicable:

  • creator subscriptions;
  • unlocked or PPV content;
  • paid messages;
  • chat access;
  • purchased media;
  • livestream access;
  • call history;
  • other digital entitlements.

This loss of access may be permanent once account deletion is completed.

Recurring subscriptions

FAHDU-controlled recurring subscriptions will be stopped where applicable as part of the account-deletion process.

However, subscriptions billed through third-party platforms such as Google Play or the Apple App Store may need to be cancelled separately through the relevant app-store account.

Deleting your FAHDU account does not necessarily cancel a subscription billed independently by Google, Apple or another third-party provider.

We recommend cancelling any third-party subscription before deleting your FAHDU account.

Special Process for Creators

A FAHDU creator may also request account deletion.

When a creator requests deletion:

  1. the creator account will enter deletion-pending status;
  2. the public creator profile may be removed from public visibility;
  3. new earning activity may be restricted;
  4. eligible pending creator earnings will be calculated and processed according to FAHDU’s applicable payout policies;
  5. refunds, chargebacks, reversals, taxes, TDS, compliance holds and other valid adjustments may first be applied; and
  6. permanent deletion of eligible account data will proceed after applicable settlement and compliance requirements have been addressed.

Account deletion does not remove financial obligations already created before the deletion request.

Creator Content

Following permanent creator-account deletion, FAHDU will delete eligible:

  • creator profile information;
  • profile photographs;
  • biography;
  • posts;
  • uploaded media;
  • creator-facing public content;
  • comments associated with the creator account;

subject to legal, safety, evidentiary and regulatory retention requirements.

Content already lawfully obtained or separately retained by another user outside FAHDU’s control cannot necessarily be recalled by FAHDU.

Financial, Tax and Compliance Records We May Retain

Account deletion does not mean that every historical record can legally be destroyed immediately.

FAHDU may retain limited information where necessary to comply with applicable law or legitimate regulatory and security obligations.

This may include:

  • customer invoices and GST records;
  • transaction records;
  • payment-gateway transaction references;
  • refunds;
  • chargebacks;
  • payment reversals;
  • creator payout records;
  • settlement statements;
  • TDS records and certificates;
  • tax-related records;
  • creator KYC records;
  • PAN information where legally required;
  • bank/payout information where retention is legally required;
  • fraud-prevention records;
  • account-security records;
  • grievance and complaint records;
  • records relating to litigation or legal claims;
  • regulatory records;
  • records subject to a court, government or law-enforcement request;
  • child-safety or platform-safety investigation records;
  • livestream/call transaction records such as session identifiers, duration and payment information where required for financial, dispute or compliance purposes.

Such information will be retained only for the period reasonably necessary or required under applicable tax, accounting, payment, fraud-prevention, legal, regulatory or law-enforcement obligations.

After the applicable retention requirement ends, information will be deleted, anonymized or otherwise handled in accordance with FAHDU’s data-retention practices.

Retention of these limited records does not mean that the deleted FAHDU account remains active.

Creator KYC Information

Creator KYC information may include identity, PAN, bank, verification and payout-related records.

Where FAHDU is legally or regulatorily required to retain those records after account deletion, they may be retained for the applicable statutory or compliance period.

Once there is no longer a lawful need to retain such information, it will be deleted or securely disposed of in accordance with FAHDU’s retention practices.

Payment Gateways, Google, Apple and Other Third Parties

FAHDU uses third-party service providers and payment platforms to operate certain parts of the service.

These may include payment gateways, banks, app stores, infrastructure providers and other processors.

When eligible personal information is deleted from FAHDU’s systems, FAHDU will take reasonable steps to instruct relevant service providers acting on FAHDU’s behalf to delete corresponding eligible data where applicable.

However, certain third parties—including payment providers, banks, Google, Apple or other independent service providers—may separately retain transaction or account information where they are legally required or independently permitted to do so.

Information independently controlled by those organisations is subject to their respective privacy and retention policies.

Backup Systems

Some information may remain temporarily within encrypted or secured backup systems after it has been deleted from active FAHDU systems.

Backup information is not intended to remain available for ordinary use.

Where deleted information is temporarily retained in a backup, it will be removed through FAHDU’s normal backup-retention cycle or will remain subject to the deletion request if a backup is restored.

Fraud, Safety, Legal or Law-Enforcement Holds

FAHDU may postpone deletion of specific information where reasonably necessary to:

  • investigate fraud;
  • investigate unauthorized transactions;
  • address chargebacks;
  • protect users or creators;
  • investigate prohibited or illegal content;
  • address child-safety concerns;
  • preserve evidence;
  • comply with a court order;
  • respond to an authorized government or law-enforcement request;
  • defend or establish legal claims; or
  • comply with applicable law.

Any such retention will be limited to the information and period reasonably necessary for the relevant purpose.

This exception will not be used merely to keep an otherwise deleted account active.

Before You Delete Your Account

Before requesting account deletion, we recommend that you:

  • download any invoices or transaction information you may need;
  • download creator TDS certificates or payout records, where applicable;
  • use any remaining eligible FAHDU Coins/Credits;
  • review pending creator earnings;
  • resolve open refund or payment disputes;
  • cancel subscriptions billed through Google Play or the Apple App Store where applicable;
  • save any information you wish to retain.

Once permanent deletion has been completed, FAHDU may not be able to restore your account or deleted content.

How to Request Account Deletion on the Website

Complete the Account Deletion Request Form available on this page.

You will be asked for:

Registered Email Address
FAHDU Username, if available

FAHDU will send a verification code or secure verification link to the registered email address.

After successful verification, you will be asked to confirm:

I understand that I am requesting deletion of my FAHDU account and associated personal data, subject to limited information that FAHDU may be legally required to retain. I understand that unused Coins/Credits and access to purchased digital content may be permanently lost.

[CONFIRM ACCOUNT DELETION]

After submission, FAHDU will send a confirmation to the registered email address.

Contact Us

If you are unable to complete the automated deletion process or believe an unauthorized deletion request has been made for your account, contact:

Email: contact@fahdu.com

Platform: FAHDU
Operator: Ginie Digital Private Limited

Requests may require reasonable identity verification to protect the account from unauthorized deletion.

Relationship With Our Privacy Policy

This Account Deletion Policy should be read together with FAHDU’s:

  • Privacy Policy;
  • Terms & Conditions;
  • Creator Terms & Conditions;
  • Refund Policy;
  • Coins & Wallet Policy;
  • Payment & Payout Policy;
  • Community Guidelines; and
  • Grievance Redressal Policy.

Where applicable law provides users with additional privacy or deletion rights, FAHDU will process such requests in accordance with those applicable requirements.