Fahdu's Privacy
Policy
Last updated: 06/04/2026
This Privacy Policy explains how Fahdu collects, uses, stores, shares, protects, and processes personal information when you access or use Fahdu’s website, mobile application, creator tools, payment features, support channels, promotional channels, and related services. By creating an account, using Fahdu, applying as a creator, purchasing coins, subscribing to creators, using paid chats, joining live streams, making calls, sending tips, contributing to wishlist items, contacting support, or using any Fahdu service, you agree to the collection and use of information as described in this Privacy Policy. This Privacy Policy should be read together with Fahdu’s User Terms of Service, Creator Terms, Refund Policy, Coins & Wallet Policy, Account Deletion Policy, Community Guidelines, CSAE Policy, Payment & Payout Policy, and other applicable policies. If you do not agree with this Privacy Policy, you should not use Fahdu.1. About Fahdu
Fahdu is a digital creator-interaction platform that allows users to discover, follow, support, subscribe to, and interact with creators through digital features such as paid chats, paid replies, creator subscriptions, live streams, voice/video calls, wishlist contributions, tips, unlocked content, and other digital services. For the purpose of this Privacy Policy, “Fahdu,” “we,” “our,” or “us” refers to the operator of the Fahdu platform. “User” means any person who uses Fahdu as a viewer, fan, subscriber, purchaser, or account holder. “Creator” means any person who registers, applies, or uses Fahdu to offer content, interactions, subscriptions, live streams, chats, calls, wishlist items, or other creator services. “Personal information” or “personal data” means information that identifies or can reasonably identify an individual.2. Information We Collect
We may collect different types of information depending on how you use Fahdu.2.1 Account Information
When you create or use an account, we may collect:- name;
- username;
- display name;
- email address;
- mobile number;
- password or authentication credentials;
- profile photo;
- date of birth or age confirmation;
- gender, if provided;
- language preference;
- city, state, or country, if provided;
- account settings;
- login history;
- account status;
- support history.
2.2 Creator Registration and Verification Information
If you apply as a creator or use creator features, we may collect:- full legal name;
- creator username;
- profile photograph;
- creator bio;
- social media profile links;
- identity verification information;
- PAN or tax details;
- bank account details;
- UPI details;
- payout details;
- address or location details;
- creator category or niche;
- age confirmation;
- KYC or verification documents, where required;
- creator onboarding records;
- creator agreement acceptance records;
- payout eligibility records;
- communication with Fahdu’s creator team.
2.3 Payment, Coins, Wallet, and Transaction Information
When you purchase coins, use paid features, receive payouts, request refunds, or interact with payment-related features, we may collect:- transaction ID;
- order ID;
- payment status;
- payment amount;
- recharge amount;
- coins credited;
- coins spent;
- wallet balance;
- coin ledger records;
- payment method type;
- payment gateway reference;
- UPI, card, bank, or app-store transaction references, where applicable;
- refund request details;
- refund status;
- chargeback or payment dispute details;
- creator earning records;
- payout records;
- failed payment details;
- duplicate payment details;
- tax, invoice, or compliance records.
2.4 Usage and Activity Information
When you use Fahdu, we may collect information about your activity, including:- pages, screens, or features accessed;
- creators viewed or followed;
- chats sent or received;
- paid replies unlocked;
- subscriptions purchased or cancelled;
- live streams joined;
- calls initiated, attempted, connected, or completed;
- tips sent;
- wishlist contributions;
- content viewed, unlocked, or accessed;
- search activity;
- referral activity;
- app events;
- purchase and spending history;
- wallet activity;
- clicks, taps, scrolls, and interaction patterns;
- frequency and duration of platform use;
- reports, complaints, and support actions.
2.5 Chat, Call, Live Stream, and Creator Interaction Data
Fahdu may process data related to user-creator interactions, including:- chat messages and message metadata;
- locked replies and unlock status;
- call records and call metadata;
- live stream participation records;
- subscription access records;
- creator-user interaction logs;
- timestamps;
- feature usage duration;
- transaction-linked interaction details;
- report and moderation records.
2.6 Content and Media
Depending on your use of Fahdu, we may collect or process:- profile photos;
- creator photos;
- creator content;
- livestream content or metadata;
- uploaded media;
- support screenshots;
- screen recordings shared with support;
- promotional content submitted by creators;
- public creator profile content;
- user-generated content;
- reports or complaint evidence.
2.7 Device, Log, and Technical Information
We may collect technical information such as:- device type;
- device model;
- operating system;
- app version;
- browser type;
- IP address;
- device identifiers;
- advertising identifiers, where applicable;
- crash logs;
- diagnostic logs;
- session records;
- login timestamps;
- network information;
- approximate location derived from IP address;
- system performance data;
- error logs;
- security logs.
2.8 Location Information
We may collect approximate location information based on your IP address, device settings, or information voluntarily provided by you. If Fahdu uses precise location features in the future, we will request permission where required. You may be able to disable location permissions through your device settings, but some features may not work properly without location access.2.9 Support and Communication Information
When you contact Fahdu, we may collect:- email correspondence;
- support ticket details;
- chat support records;
- call records, where applicable;
- complaint details;
- refund request information;
- payment evidence;
- screenshots;
- identity verification information;
- dispute evidence;
- escalation notes;
- internal review outcome;
- communications sent to or received from Fahdu.
2.10 Safety, Moderation, Fraud, and Compliance Information
To protect Fahdu, users, creators, payment systems, and the public, we may collect and process information related to:- suspicious transactions;
- fraud signals;
- chargeback activity;
- account abuse;
- harassment reports;
- content reports;
- CSAE or minor safety reports;
- blocked accounts;
- banned devices or identifiers;
- policy violations;
- internal investigation notes;
- law enforcement or legal requests;
- moderation decisions;
- account restriction history.
3. How We Collect Information
We may collect information:- directly from you when you create an account, update your profile, apply as a creator, make payments, contact support, or submit information;
- automatically when you use the app, website, payment features, chat, calls, live streams, subscriptions, or other services;
- from payment providers, banks, UPI systems, app stores, analytics providers, cloud providers, fraud prevention tools, and other service providers;
- from creators, users, or third parties who report issues, disputes, safety concerns, fraud, or policy violations;
- from publicly available sources, such as creator social media profiles submitted for verification or promotion;
- from internal records generated through platform activity, payments, moderation, support, and technical systems.
4. Why We Use Information
We may use personal information for the following purposes:4.1 Account and Platform Operation
- create and manage accounts;
- authenticate users and creators;
- enable login and account recovery;
- operate creator profiles;
- provide app and website functionality;
- maintain user and creator dashboards;
- process account settings;
- provide customer support.
4.2 Payments, Coins, Wallet, Refunds, and Payouts
- process coin purchases;
- credit coins;
- maintain wallet and ledger records;
- deduct coins for paid features;
- process subscriptions;
- process tips and wishlist contributions;
- calculate creator earnings;
- process creator payouts;
- review refunds;
- investigate failed or duplicate payments;
- handle chargebacks and payment disputes;
- reconcile payment gateway, app-store, and internal records;
- meet tax, accounting, and legal obligations.
4.3 Creator Verification and Platform Trust
- verify creator identity;
- review creator social profiles;
- prevent impersonation;
- check payout eligibility;
- prevent fraud and misuse;
- assess creator compliance;
- maintain trust and safety standards;
- protect users from fake or misleading creator accounts.
4.4 User-Creator Interaction
- enable paid chats, replies, subscriptions, calls, live streams, tips, wishlist contributions, unlocked content, and other creator features;
- show relevant creator profiles and interactions;
- maintain access records;
- support creator-user communication;
- troubleshoot interaction issues;
- review disputes or complaints.
4.5 Safety, Moderation, and Policy Enforcement
- detect, prevent, and respond to harassment, abuse, exploitation, fraud, impersonation, illegal content, payment misuse, and platform violations;
- review reported content or accounts;
- investigate suspicious activity;
- enforce Fahdu’s Terms, Community Guidelines, CSAE Policy, Refund Policy, Creator Terms, and other policies;
- restrict or suspend accounts where required;
- protect minors and vulnerable individuals;
- preserve evidence where necessary.
4.6 Technical Performance and Security
- maintain app functionality;
- fix bugs;
- analyze crashes;
- improve performance;
- detect unauthorized access;
- secure accounts;
- prevent bot activity;
- protect payment systems;
- monitor suspicious login or device activity.
4.7 Communication
- send account-related messages;
- send payment, refund, or payout updates;
- send policy updates;
- send security alerts;
- respond to support requests;
- send creator onboarding or creator success communication;
- send promotional messages, where permitted;
- notify users or creators about important platform changes.
4.8 Analytics and Improvement
- understand feature usage;
- improve creator discovery;
- improve wallet, payment, and support flows;
- evaluate platform performance;
- develop new features;
- improve safety systems;
- measure campaign effectiveness;
- understand user and creator engagement.
4.9 Legal, Regulatory, and Business Purposes
- comply with applicable laws;
- maintain tax, payment, and accounting records;
- respond to lawful requests;
- protect legal rights;
- enforce contracts and policies;
- handle legal claims or disputes;
- prevent fraud and abuse;
- support business operations, audits, restructuring, financing, merger, acquisition, or sale, where applicable.
5. Lawful Basis / Legal Grounds for Processing
Where applicable law requires a lawful basis or valid ground for processing, Fahdu may process personal information based on one or more of the following:- your consent;
- performance of a service requested by you;
- fulfilment of a contract or platform terms;
- compliance with law;
- prevention of fraud, abuse, safety risk, or unauthorized activity;
- payment, tax, accounting, dispute, or regulatory requirements;
- protection of Fahdu’s legal rights;
- other lawful or legitimate uses permitted under applicable law.
6. Sharing of Information
Fahdu does not sell your personal information to advertisers. We may share information in the following cases:6.1 With Service Providers
We may share information with trusted service providers who help us operate Fahdu, including:- payment gateways;
- banks and payout partners;
- UPI/payment service providers;
- app stores;
- cloud hosting providers;
- analytics providers;
- communication tools;
- customer support tools;
- fraud prevention providers;
- KYC/verification providers;
- moderation and safety tools;
- technical service providers;
- tax, accounting, legal, and compliance advisors.
6.2 With Creators and Users
Certain information may be visible or shared as part of normal platform use. For example:- users may see creator names, usernames, profile photos, bios, pricing, availability, content previews, and public creator profile information;
- creators may see limited user interaction information required to provide services, such as username, message details, subscription status, paid interaction status, or transaction-linked activity;
- users and creators may see messages or content exchanged through platform features.
6.3 With Payment and App Store Partners
Payment-related information may be shared with payment gateways, banks, UPI systems, card networks, app stores, refund processors, fraud prevention partners, and payout partners for processing payments, refunds, chargebacks, disputes, payouts, taxes, and compliance checks.6.4 For Legal, Safety, and Enforcement Reasons
We may disclose information where we believe it is necessary or appropriate to:- comply with law;
- respond to court orders, legal notices, regulatory requests, or lawful government requests;
- prevent, detect, investigate, or prosecute fraud, cyber incidents, offences, or policy violations;
- protect user, creator, child, or public safety;
- respond to CSAE or exploitation concerns;
- enforce Fahdu’s policies;
- protect Fahdu’s rights, property, platform, employees, users, creators, or the public.
6.5 Business Transfers
If Fahdu is involved in a merger, acquisition, investment, restructuring, financing, asset sale, or business transfer, relevant information may be shared or transferred as part of that transaction, subject to applicable law and confidentiality obligations.7. Children and Minor Safety
Fahdu is intended for users and creators who are at least 18 years old or the age of majority under applicable law, whichever is higher. Fahdu does not knowingly allow minors to create accounts, purchase services, become creators, or use creator-interaction features. If we become aware that a minor has provided personal information or created an account in violation of our policies, we may restrict or delete the account and take appropriate steps. Fahdu has zero tolerance for child sexual abuse material, child exploitation, grooming, sexual content involving minors, coercion, trafficking, blackmail, or related activity. If any user, creator, parent, guardian, or third party believes that minor-related safety concerns exist on Fahdu, they should report it immediately through Fahdu’s support or safety channels. Fahdu may preserve records, remove content, suspend accounts, and report serious child-safety concerns to appropriate authorities where required or appropriate.8. Cookies, Tracking, and Similar Technologies
Fahdu’s website, app, or third-party service providers may use cookies, SDKs, pixels, device identifiers, analytics tools, crash reporting tools, or similar technologies to:- keep users logged in;
- remember preferences;
- understand usage;
- measure performance;
- improve features;
- detect fraud;
- secure accounts;
- analyze campaigns;
- troubleshoot technical issues.
9. Marketing and Promotional Communication
Fahdu may send promotional messages, creator updates, feature announcements, campaign communication, offers, or product information through email, SMS, WhatsApp, push notifications, in-app messages, or other channels where permitted. You may opt out of promotional communication by using available unsubscribe options or contacting Fahdu support. Even if you opt out of promotional messages, Fahdu may still send transactional, security, account, payment, refund, payout, legal, or policy-related messages.10. Data Storage and Retention
Fahdu retains personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of information and purpose. Fahdu may retain information for purposes such as:- account operation;
- user support;
- creator verification;
- payment and payout records;
- wallet and coin ledger records;
- tax and accounting records;
- refunds and disputes;
- fraud prevention;
- safety investigations;
- legal compliance;
- policy enforcement;
- audit and reporting;
- resolving complaints or legal claims.
11. Account Deletion
Users may request account deletion through Fahdu’s account deletion process or by contacting Fahdu support. Before deleting an account, users should review unused paid coins, wallet balance, active subscriptions, pending transactions, open disputes, refund requests, support complaints, and creator interactions. After account deletion, users may lose access to their profile, wallet visibility, chats, subscriptions, creator interactions, unlocked content, transaction history, and account features. Account deletion does not automatically delete all records immediately. Fahdu may retain limited information where required for legal compliance, tax records, payment records, fraud prevention, safety investigations, dispute handling, regulatory obligations, enforcement of policies, or protection of Fahdu’s legal rights.12. Your Privacy Rights
Subject to applicable law, you may have the right to:- access information about the personal data Fahdu processes about you;
- request correction of inaccurate or misleading personal data;
- request completion of incomplete personal data;
- request updating of outdated personal data;
- request erasure of personal data where applicable;
- withdraw consent where processing is based on consent;
- raise grievances regarding Fahdu’s processing of your personal data;
- nominate another individual to exercise your rights in the event of death or incapacity, where applicable law provides such a right.
13. Withdrawal of Consent
Where Fahdu processes personal information based on your consent, you may withdraw that consent by contacting Fahdu or using available app settings. Withdrawal of consent does not affect processing that occurred before withdrawal. If you withdraw consent required for essential platform functions, Fahdu may be unable to provide certain services, such as account access, creator verification, payments, payouts, refunds, support, safety review, or paid features. Fahdu may continue processing information without consent where required or permitted by law, such as for legal compliance, payment records, tax records, fraud prevention, safety, dispute handling, or enforcement of legal rights.14. Data Security
Fahdu uses reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, encryption where appropriate, monitoring, secure systems, internal restrictions, service-provider controls, and security review processes. However, no digital platform, app, website, payment system, or internet transmission is completely secure. Users and creators are responsible for maintaining the confidentiality of their account credentials, device access, and payment instruments. If you suspect unauthorized access to your account, you should contact Fahdu immediately.15. Data Breach
If Fahdu becomes aware of a personal data breach that requires notification under applicable law, Fahdu will take appropriate steps to assess, contain, investigate, and notify affected users, creators, regulators, or authorities as required. Fahdu may also take steps such as account restriction, password reset, support communication, technical remediation, or preservation of evidence, depending on the nature of the incident.16. International Data Transfers
Fahdu may use service providers, cloud systems, payment partners, analytics tools, support tools, or technical infrastructure located in India or outside India. Where personal information is transferred outside India, Fahdu will take steps required under applicable law to protect such information. Fahdu may restrict or modify international transfers if required by law, regulatory direction, or platform policy.17. Public Information and Creator Profiles
Some information on Fahdu may be public or visible to other users. For creators, this may include:- creator name;
- username;
- profile photo;
- bio;
- niche;
- public content previews;
- pricing or subscription details;
- public social media links;
- availability or creator status;
- promotional content.
18. User-Generated Content and Reports
When you submit content, messages, screenshots, reports, complaints, reviews, or support requests to Fahdu, we may process that information to operate the platform, provide support, investigate issues, enforce policies, improve safety, and comply with law. Reports involving harassment, fraud, payment issues, CSAE, illegal content, or safety concerns may be reviewed by Fahdu’s support, moderation, safety, finance, product, technical, legal, or compliance teams as appropriate.19. Third-Party Links and Services
Fahdu may contain links to third-party websites, social media pages, payment providers, app stores, creator pages, or external services. Fahdu is not responsible for the privacy practices, content, policies, security, or actions of third-party services. You should review the privacy policies of third-party services before using them.20. Automated Tools, Analytics, and Moderation
Fahdu may use automated systems, internal tools, analytics, fraud signals, moderation tools, and technical processes to help operate the platform, detect misuse, review suspicious activity, improve services, and enforce policies. Automated tools may assist in identifying unusual payment patterns, suspicious accounts, policy violations, spam, abuse, unsafe content, or technical errors. Fahdu may combine automated review with manual review where appropriate.21. Accuracy of Information
You are responsible for ensuring that the information you provide to Fahdu is true, accurate, complete, and up to date. This is especially important for creator verification, PAN details, bank details, payout information, refund requests, support requests, account recovery, and legal/compliance matters. Fahdu may restrict, delay, or refuse account access, payouts, refunds, or support where information is false, incomplete, misleading, inconsistent, or unverifiable.22. Grievance Redressal and Contact
For privacy-related questions, complaints, correction requests, deletion requests, account deletion, withdrawal of consent, or other privacy concerns, please contact: Fahdu Support / Privacy Contact Email: contact@fahdu.com For faster handling, please include:- registered email or mobile number;
- Fahdu username/user ID;
- whether you are a user or creator;
- clear description of your request;
- relevant screenshots or evidence, if any;
- transaction ID/order ID, if the request relates to payment data.
Grievance Officer / Privacy Officer: [Insert Name]
Designation: [Insert Designation]
Email: [Insert Email]
Address: [Insert Business Address]
Response Timeline: Fahdu will aim to respond within the timeframe required under applicable law.